FAQ

GENERAL

Do I need to register before I can make a purchase?

No, you do not need to register at Motorstore.com. Users can check out as a ‘Guest’ but you will need to provide valid shipping and billing addresses (if different).

We recommend that you do register as it makes it easier next time you purchase as you do not have to re-enter your information. It makes it easy to view your order history and better follow the progress of your order. You will also be eligible to receive updated information, news and offers.

 

Do you have a physical store?

No, we are an online only retailer.

 

Are the products authentic?

Yes, every product we represent on our site is an official licensed product.

 

ORDER INFORMATION

What type of payments do you accept?

We accept all major credit cards such as Master Card, Visa, American Express as well as PayPal.  Google checkout coming soon.

 

How can I check my order status?

To check the status of your orders please login with your username and password and follow the tab labelled “Orders” under your account, or click directly on “Order Status” at the bottom of every page and follow the instructions.

 

How can I modify an order?

Please contact us within an hour of placing your order should wish to make a change.  This can be done via: support@motorstore.com or contact us over the phone.



What is Motorstore’s Return Policy?

Please click here to view our full Returns Policy

 

SHIPPING INFORMATION

Please click here to view our full Shipping Policy.

 

Does Motorstore ship internationally?

Of course we do. We have two warehouses; one in the UK and one in the USA to best meet our customers' needs.  Please bear in mind that when shipping internationally, duties and taxes expenses are borne by the customer. If for any reason an international order is refused for non-payment of duties, there is a 30% restocking fee on the refund and we are unable to refund shipping charges.

 

What carriers do you use for shipping?

For US/Americas orders we use both USPS and UPS Ground and Express, with several delivery options. For the UK/Europe, and the Eastern Hemisphere we use Royal Mail, Parcel Force and DPD.

 

SECURITY INFORMATION

Is my credit card information secure?

Completely. We take security very seriously and it is one of our absolute top priorities here at Motorstore. All of your data is SSL encrypted. We do not store or save any of your credit card information on our servers.